Frequently Asked Questions
Everything you need to know about your gear and your order.
What is your return policy for running shoes?
We offer a 30-day satisfaction guarantee. If your shoes aren't the perfect fit, you can return them in their original packaging for a full refund or exchange, even if they've been taken for a light test run.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your gear sooner for an upcoming race.
Do you offer professional gait analysis?
Yes! While our online store provides detailed fit guides, you can visit our physical locations for a complimentary professional gait analysis to ensure you are wearing the right category of shoe for your stride.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I know when it's time to replace my running shoes?
Most high-quality running shoes should be replaced every 300 to 500 miles. If you notice unusual aches or visible wear on the outsole, it is likely time for a new pair.